HR and Compliance Manager
- Department: HR
- Reporting Relationship: Center Manager CM
- Budgeted / UNbudgeted : Budgeted
Scope of the Position
Fun City, a leading Family Entertainment Centre located in the twin cities of Islamabad and Rawalpindi, is seeking a dynamic and experienced Manager of Human Resource Operational Compliance. This pivotal role involves overseeing the HR department and ensuring compliance with operational policies and regulations. The successful candidate will play a vital role in managing employee benefits, payroll administration, recruitment, HR policies, procedures, and overall HR operations. Additionally, the Manager will provide support to the center’s operations, fostering strategic partnerships, driving growth, and implementing marketing strategies.
Summary of Key Functions
1. Employee Benefits and Payroll Administration
Manage and administer employee benefits programs, including health and life insurance, employment provident fund, loans, advances, and other benefits.
Ensure accurate and timely processing of payroll for all employees, including deductions, allowances, and bonuses.
Collaborate with finance and accounting teams to ensure accurate financial records related to payroll and benefits.
2. Recruitment and Onboarding
Develop and execute effective recruitment strategies to attract and hire qualified candidates.
Coordinate the recruitment process, including job postings, applicant screening, interviewing, and selection.
Ensure seamless onboarding processes for new employees, providing them with a positive and informative introduction to the organization.
3. HR Policies and Procedures
Develop, implement, and update HR policies and procedures in alignment with legal and regulatory requirements.
Communicate policies to employees and ensure consistent enforcement and compliance throughout the organization.
4. HR Operations and Employee Relations
Oversee day-to-day HR operations, including leave management, attendance tracking, and employee record maintenance.
Foster positive employee relations by addressing concerns, resolving conflicts, and promoting a healthy work environment.
Provide guidance to managers and employees on HR-related matters, performance management, and professional development.
5. Staff Onboarding and Exit Formalities
Design and manage comprehensive onboarding programs for new hires, ensuring a smooth transition into their roles.
Oversee exit formalities, conduct exit interviews, analyze feedback, and identify opportunities for improvement.
6. Strategic Partnership and Growth
Collaborate with cross-functional teams to support the center’s operational activities, strategic partnerships, and growth initiatives.
Contribute to the development and implementation of marketing strategies to enhance the center’s visibility and customer engagement.
7. Institutional Compliance and Excellence
Ensure synergies and compliance for institutional excellence in customer service, facility management, and meeting exceptional standards.
Collaborate with relevant departments to align HR practices with overall institutional goals and objectives
8. Performance Management and Training
Lead annual performance review processes, working closely with managers to set objectives, provide feedback, and facilitate performance improvement.
Manage staff succession planning and promotion management, identifying high-potential employees and creating career development paths.
Develop and implement training and development programs to enhance employees’ skills and knowledge, fostering professional growth.
9. Overall Compliance and SOPs
Ensure strict adherence to Standard Operating Procedures (SoPs) across various departments.
Monitor and enforce compliance with internal policies and external regulations, fostering a culture of consistency and excellence.
10. Management Meetings and Administrative Support
Provide essential administrative support for management meetings, ensuring effective coordination and timely dissemination of relevant materials.
Collaborate with team leads to track and meet project deliverables, ensuring execution aligns with the highest quality standards.
11. Manpower Planning and Budgeting
Conduct strategic manpower planning to meet staffing needs during peak and off-peak seasons.
Analyze staffing requirements, formulate budgets, and manage headcounts effectively, optimizing resource allocation for efficient operations.
12. Process Re-engineering and Best Practices
Continuously evaluate operational processes against international standards and best practices.
Lead process re-engineering initiatives to enhance efficiency, productivity, and customer satisfaction.
Support all Fun City departments, with respect to developing and documenting policies, SOPs and guidebooks.
13. Content Development and Policy Writing
Collaborate with departments to support the development of quality content and materials.
Assist in crafting policies and documentation that reflect the organization’s values and meet industry standards.
14. Strategic Initiatives and Recognition
Provide valuable input for business development strategies and market research efforts.
Be able to provide guidance and contribute to all aspects, related to business wellbeing, including efficiencies in operation
Contribute to the preparation of award applications and recognition efforts to showcase the center’s excellence.
15. Team Cohesion and Support
Work closely with management to foster a cohesive and collaborative team environment.
Create a conducive workplace atmosphere that promotes employee engagement, satisfaction, and overall well-being.
As a senior resource and strategic partner, provide guidance and support to all departments as required
Qualifications
- Master's degree in Human Resources, Business Administration, or a related field.
Experience
- Proven experience (6+ years) in HR management, preferably in a similar entertainment or hospitality environment. At least 3 years of work experience as head of the department/ departmental lead.
Location
- Islamabad & Rawalpindi, Twin Cities
Company
- Fun City - Family Entertainment Centre
Skill Required
- Strong understanding of HR laws, regulations, and compliance requirements in Pakistan.
- Exceptional communication, interpersonal, and negotiation skills.
- Proficiency in HR software and tools for payroll and HR management.
- Ability to lead a team, manage multiple priorities, and adapt to changing circumstances.
- Problem-solving mindset and the ability to make informed decisions.
- A strategic thinker with the ability to contribute to the organization's growth and success
